Visitor Information

Pavilion, Assisted Living and H.O.P.E. Center            Family Visitation Fact Sheet and Plan

The New York State Department of Health (DOH) issues guidelines for visitation in nursing homes and assisted living facilities on an on-going basis which must be adhered to. The guidelines outline several conditions that must be met before visitation can occur.  The most stringent standard is that there must be no new confirmed cases of staff or residents positive for COVID-19 in the last 14 days.  Additionally, once visitation begins if any new cases arise, visitation must be suspended and the 14-day cycle starts over again. Currently, visitation is closed for The Pavilion; The Osborn's Skilled Nursing Facility, The Osborn's Assisted Living Program and the H.O.P.E. Center (Memory Care).  Please contact the appropriate program where your loved one lives for additional details. See contact information below.

New York State Department of Health visitation requirements include:

• The number of visitors must not exceed 10% of the resident census.
• Only 2 visitors per resident are allowed at any one time.
• All visitors must be screened for signs and symptoms of COVID-19 prior to resident access and visitation will be refused if the individual(s) exhibits any COVID-19 symptoms or do not pass the screening questions. Screening shall consist of both temperature checks and asking screening questions to assess potential exposure to COVID-19 which shall include questions regarding international travel or travel to other states designated under the Commissioner’s travel advisory. The facility must maintain screening questions asked onsite and make it available upon the Department’s request. Documentation of screening must be maintained onsite in an electronic format and available upon the Department of Health’s request for purposes of inspection and potential contact tracing.
  
  Documentation must include the following for each visitor:
• First and last name of the visitor
• Physical (street) address of the visitor
• Daytime and evening telephone number
• Date and time of visit
• Email address, if available
• A notation indicating the individual cleared the screening
• Visitors must maintain social distance and wear a face mask  which covers both the nose and mouth at all times
• Visits will be limited to outdoor areas, weather permitting. Once colder weather arrives, we will make provisions to provide indoor visitation.
• For Skilled Nursing (Pavilion) only, all visitors must present a verified negative COVID-19 test result within 7 days of the visit.  Results can be sent to visitorcovidtestresults@theosborn.org
• In-room visitation is not permitted (unless the resident is receiving end of life care). 
• Visits will be by appointment and will be time-limited (an online system for scheduling a visit will made available at https://theosborn.knack.com/al-visiting
• Visiting children under 18 years of age must be accompanied by an adult
• The Osborn reserves the right to refuse any visitor who is disruptive or presents a danger to any residents or staff

We look forward to your visit.  Thank you for your cooperation with the DOH requirements.

For additional information, please contact one of the following:

Assisted Living                    Adrienne Rynne                   914-925-8244

Pavilion Skilled Nursing      Yvette Allen                          914-925-8215

Thank you for cooperation and understanding during these unprecedented times.