Visitor Information

Osborn Pavilion, Assisted Living & H.O.P.E. Center 
Visitation Information

March 25, 2021

The New York State Department of Health (DOH) issues guidelines for visitation in nursing homes and assisted living facilities on an on-going basis which must be adhered to. The guidelines outline several conditions that must be met before visitation can occur.  The most stringent standard is that there must be no new confirmed cases of staff or residents positive for COVID-19 in the last 14-days.  Additionally, once visitation begins if any new cases arise, visitation must be suspended and the 14-day cycle starts over again. Limited in-person visitation is set to open on March 9th for The Pavilion; The Osborn's Skilled Nursing Facility.  The Osborn's Assisted Living Program and the H.O.P.E. Center (Memory Care) will also be conducting in-person visits as of March 25th.  Visits can be scheduled for these programs by logging on to our Scheduling Portal. Please contact the appropriate program where your loved one lives for additional details. See contact information below.

We are glad to be able to accommodate visitation with your loved ones.  In order to ensure the utmost safety for you and your loved ones, and in accordance with the NY Department of Health regulations and Centers for Disease Control recommendations, we ask that you please follow these rules for a safe and successful visitation.

Osborn Pavilion Skilled Nursing Center
Visitation Information

New York State Department of Health visitation requirements include:

We are glad to be able to accommodate visitation with your loved ones.  In order to ensure the utmost safety for you and your loved ones, and in accordance with the NYS Department of Health regulations and Centers for Disease Control recommendations, we ask that you please follow these rules for a safe and successful visitation.

• Visitors will have to upload a verified negative COVID-19 test result within the last 72 hours of the scheduled visit to visitorcovidtestresults@theosborn.org. For compassionate visits, a rapid COVID-19 test will be performed at the facility. Visitors with positive results will be asked to leave the premises.
• Visitors will have to pass the screening questionnaire and a temperature check. A temperature greater than 100.0⁰ F or the presence of symptoms of COVID-19 infection (cough, shortness of breath, sore throat, chills or new onset of loss of taste or smell) require cancellation of the visit.
• Residents with COVID-19, or who are suspected of having COVID-19 cannot be visited in the visitation program. This includes residents admitted within the last 14 days, those returning from the hospital, or from another healthcare setting.
• All visitors must wear a face mask, covering the nose and mouth at ALL TIMES while on the premises of The Osborn as well as protective eyewear such as a face shield. If you do not have a mask or a face shield one will be provided to you.  We have all proper personal protective equipment available upon request.
• All visitors must maintain social distancing of at least six feet apart from one another, with the exception of wheelchair mobility. Please refrain from touching, hugging or kissing your loved ones.
• Hand hygiene is a must, please use the hand sanitizers where available.
• A maximum of 2 visitors per resident are allowed during a single visit time. Children are considered a visitor.
• Visitors arriving early for a scheduled visit must wait in their vehicle or in the designated waiting location, maintain 6 feet social distance from others.
• For the safety of our residents and others, hugging, hand holding, kisses, or other direct contact is NOT permitted.
• Visitors who arrive late may not be able to visit for the full visitation time if doing so will interfere with another scheduled visit. To the extent possible, the facility tries to accommodate visitation.
• Any visitors under the age of 16 must be accompanied by an adult 18 years of age or older.
• Visitors are limited in their movement in the facility. This includes limiting visitors from walking around different hallways or using pantries or restrooms. Visitors should go directly to the resident’s room if it is a compassionate care visits or the designed area on the 1st
• If bringing food or flowers to a resident, those items are left at Security and will be delivered to the resident.
• If you should test positive for COVID-19 or exhibit symptoms of COVID-19 in the next 14 days, you MUST notify the facility
• If any visitor fails to adhere to the visitation protocol, visitation will be terminated and the visitor will be asked to leave the premises. Visitor may be prohibited from visiting for the duration of the COVID-19 state declared public health emergency.

Please help us ensure a safe, pleasant visit with your loved one by adhering to all of these safety and infection control requirements. If you have any questions or need assistance or accommodations, please don’t hesitate to ask a staff member.

Use the following link to schedule your visit: https://theosborn.knack.com/al-visiting

Osborn Assisted Living and H.O.P.E. Center
Visitation Information

New York State Department of Health visitation requirements include:

• Visitors will have to pass the screening questionnaire and a temperature check. A temperature greater than 100.0⁰ F or the presence of symptoms of COVID-19 infection (cough, shortness of breath, sore throat, chills or new onset of loss of taste or smell) require cancellation of the visit.
• Residents with COVID-19, or who are suspected of having COVID-19 cannot be visited in the visitation program. This includes residents admitted within the last 14 days, those returning from the hospital, or from another healthcare setting.
• All visitors must wear a face mask, covering the nose and mouth at ALL TIMES while on the premises of The Osborn. If you do not have a mask one will be provided to you. We have all proper personal protective equipment available upon request.
• All visitors must maintain social distancing of at least six feet apart from one another. Hand hygiene is a must, please use the hand sanitizers where available.
• A maximum of 2 visitors per resident are allowed during a single visit time; children count as a visitor.
• Visitors arriving early for a scheduled visit must wait in their vehicle or in the designated waiting location, maintain 6 feet social distance from others.
• For the safety of our residents and others, hugging, hand holding, kisses, or other direct contact is NOT permitted.
• Visitors who arrive late may not be able to visit for the full visitation time if doing so will interfere with another scheduled visit. To the extent possible, the facility tries to accommodate visitation.
• Any visitors under the age of 16 must be accompanied by an adult 18 years of age or older.
• Visitors are limited in their movement in the facility. This includes limiting visitors from walking around different hallways or using pantries or restrooms. Visitors will be escorted to and from visit location (Use of restrooms are not permitted).
• If bringing food or flowers to a resident, those items are left at Front Desk on Main Floor and will be delivered to the resident.
• If you should test positive for COVID-19 or exhibit symptoms of COVID-19 in the next 14 days, you MUST notify the facility
• If any visitor fails to adhere to the visitation protocol, visitation will be terminated and the visitor will be asked to leave the premises. Visitor may be prohibited from visiting for the duration of the COVID-19 state declared public health emergency.

Please help us ensure a safe, pleasant visit with your loved one by adhering to all of these safety and infection control requirements. If you have any questions or need assistance or accommodations, please don’t hesitate to ask a staff member.

We look forward to your visit.  Thank you for your cooperation with the DOH requirements.

For additional information, please contact one of the following:

Assisted Living                    Adrienne Rynne                   914-925-8244

Pavilion Skilled Nursing      Yvette Allen                          914-925-8215

Osborn Sterling Park - Independent Living 
Visitation Information          

We are pleased to inform you that indoor family visitation is now possible in Sterling Park Resident Apartments and Garden Homes, following the safety protocols outlined below. This decision is based on the fact that 99% of Sterling Park residents are fully vaccinated for COVID-19.  All visitors will be required to present proof of either: (1) a negative COVID-19 PCR test collected within 7-days of the visit, or (2) vaccination completed more than two weeks before the visit. Your cooperation and patience during this pandemic has contributed enormously to keeping our community safe and healthy. 

 Indoor Visitation Requirements

• Reservations for indoor visits are not required.
• Visits can be made daily from 9am to 5pm. Please see the instructions below about check-in procedures upon arrival.
• Visitation is limited to 4 guests per Apartment/Garden Home.
• We encourage limiting visitors to people who are essential to maintaining a resident’s health, well-being, and safety. Please refrain from inviting friends from outside our community for a visit until further notice, as we still have a lot to learn about the effectiveness of our vaccines and the new variants emerging. Overnight stays in Apartments or Garden Homes and use of The Osborn guest room are not permitted at this time.

 Upon Arrival

• All visitors must report to the WellSpring Entrance to complete and pass The Osborn’s screening process before proceeding to the resident’s Apartment or Garden Home.
• At the WellSpring Entrance, you must present proof of vaccination or a negative COVID-19 test to be allowed entry.
• All visitors from out of state must follow NYS Travel Guidelines (see NYS COVID-19 Travel Advisory - https://coronavirus.health.ny.gov/covid-19-travel-advisory).
• Visitors who pass the screening process will be issued an identification sticker that must be worn at all times during the visit. 
• Visitors must use the hand sanitizer located at the check-in area.
• Visitors who pass the screening process need to exit the building and drive directly to the closest entrance of the Apartment or Garden Home they are visiting.
• If visiting a Garden Home, entering any other Osborn building (other than for check-in at the WellSpring Entrance) is prohibited.

 During Visit

• Facial coverings are required to be worn at all times by both residents and visitors, including inside Apartments and Garden Homes. 
• Social distancing of no less than 6-feet must be observed at all times unless all parties are vaccinated.
• Residents and guests must not ride the elevator if another resident or staff person is inside that elevator.
• Under no circumstances are indoor visitors permitted in any common space, café, dining area, community restrooms, mailroom, etc.
• Eating food together is not advised; communal sharing of food is prohibited. 

The resident who is receiving guests accepts responsibility to minimize contact between their guests and other residents. Residents and visitors should make every effort to continue to meet outdoors, weather permitting, as outdoors is still the safest place to meet. If you would like to schedule an outdoor visit at one of our gazebos, please visit the SignUpGenius links provided below for each area: 

 Sterling Park 2000/3000/4000 Building Residents – https://www.signupgenius.com/go/SterlingPark_2K_3K_4K_Visits

Garden Home Residents – ttps://www.signupgenius.com/go/SterlingPark_GardenHomes

Osborn Main Building Independent Residents – https://www.signupgenius.com/go/SterlingPark_OsbornMainBuilding

Your continued cooperation and understanding are greatly appreciated. These guidelines are intended to provide opportunities for residents and families to be together while minimizing health and safety risks for our whole community. The Osborn reserves the right to alter these guidelines or restrict or rescind visitation at any time. We look forward to welcoming your visitors.

For specific questions about visitation, please reach out to a member of the Sterling Park staff:

Michele Schreer, LMSW,  Director of Independent Living       (914) 925-8276

Angie Foster, LMSW, Resident Services Manager                    (914) 925-8282

Thank you for cooperation and understanding during these unprecedented times.