General Visitation Information

The New York State Department of Health (DOH) issues guidelines for visitation in nursing homes and assisted living facilities on an on-going basis which must be adhered to. The guidelines outline several conditions that must be met before visitation can occur.  The most stringent standard is that there must be no new confirmed cases of staff or residents positive for COVID-19 in the last 14-days.  Additionally, once visitation begins if any new cases arise, visitation must be suspended and the 14-day cycle starts over again.

Visits can be scheduled for these programs by logging on to our Scheduling Portal.  The Scheduling Portal has specific explanation on where the visits will occur. Please contact the appropriate program where your loved one lives for additional details.

We are glad to be able to accommodate visitation with your loved ones.  In order to ensure the utmost safety for you and your loved ones, and in accordance with the NY Department of Health regulations and Centers for Disease Control recommendations, we ask that you please follow these rules for a safe and successful visitation.

Osborn Pavilion Skilled Nursing Center
Visitor Information

We are glad to be able to accommodate visitation with your loved ones.  In order to ensure the utmost safety for you and your loved ones, and in accordance with the NYS Department of Health regulations and Centers for Disease Control recommendations, we ask that you please follow these rules for a safe and successful visitation.

• We encourage visitors to upload a verified negative COVID-19 test result within the last 72 hours of the scheduled visit to visitorcovidtestresults@theosborn.org. Visitors with positive results will not be allowed to visit.
• Visitors will have to pass the screening questionnaire and a temperature check. A temperature greater than 100.0⁰ F or the presence of symptoms of COVID-19 infection (cough, shortness of breath, sore throat, chills or new onset of loss of taste or smell) require cancellation of the visit.
• Residents with COVID-19, or who are suspected of having COVID-19 cannot be visited in the visitation program until they are medically cleared by Osborn staff.
• Fully vaccinated residents either coming from the hospital or from another healthcare setting may have visitors. Visits must be scheduled in advance.
• All visitors must wear a face mask, covering the nose and mouth at ALL TIMES while indoors at The Osborn (masks are not required outdoors) as well as protective eyewear such as a face shield. If you do not have a mask or a face shield one will be provided to you.  We have all proper personal protective equipment available upon request.
• All visitors must maintain social distancing of at least six feet apart from one another, with the exception of wheelchair mobility. Touching is permitted if the resident is fully vaccinated
• Hand hygiene is a must, please use the hand sanitizers where available.
• A maximum of 2 visitors per resident are allowed during a single visit time. Children are considered a visitor.
• Visitors arriving early for a scheduled visit must wait in their vehicle or in the designated waiting location, maintain 6 feet social distance from others.
• Visitors who arrive late may not be able to visit for the full visitation time if doing so will interfere with another scheduled visit. To the extent possible, the facility tries to accommodate visitation.
• Any visitors under the age of 16 must be accompanied by an adult 18 years of age or older.
• Visitors are limited in their movement in the facility. This includes limiting visitors from walking around different hallways or using pantries or restrooms. Visitors should go directly to the resident’s room if it is a compassionate care visits or the designed area on the 1st floor of Pavilion 1.
• If bringing food or flowers to a resident, those items are left at the 1st floor of Pavilion 1 and will be delivered to the resident.
• If you should test positive for COVID-19 or exhibit symptoms of COVID-19 within 14-days of your visit, you MUST notify the facility.
• If any visitor fails to adhere to the visitation protocols, visitation will not be allowed. Visitors may be prohibited from visiting for the duration of the COVID-19 state declared public health emergency.

Please help us ensure a safe, pleasant visit with your loved one by adhering to all of these safety and infection control requirements. If you have any questions or need assistance or accommodations, please don’t hesitate to ask a staff member.

Use the following link to schedule your visit: https://theosborn.knack.com/al-visiting

Osborn Assisted Living and H.O.P.E. Center Visitor Information

New York State Department of Health visitation requirements include:

• Visitors will have to pass the screening questionnaire and a temperature check. A temperature greater than 100.0⁰ F or the presence of symptoms of COVID-19 infection (cough, shortness of breath, sore throat, chills or new onset of loss of taste or smell) require cancellation of the visit.
• Residents with COVID-19, or who are suspected of having COVID-19 cannot be visited in the visitation program.
• All visitors must wear a face mask, covering the nose and mouth at ALL TIMES while on the premises of The Osborn. If you do not have a mask one will be provided to you. We have all proper personal protective equipment available upon request.
• All visitors must maintain social distancing of at least six feet apart from one another. Hand hygiene is a must, please use the hand sanitizers where available.
• A maximum of 2 visitors per resident are allowed during a single visit time; children count as a visitor.
• Visitors arriving early for a scheduled visit must wait in their vehicle or in the designated waiting location, maintain 6 feet social distance from others.
• For the safety of our residents and others, hugging, hand holding, kisses, or other direct contact is NOT permitted.
• Visitors who arrive late may not be able to visit for the full visitation time if doing so will interfere with another scheduled visit. To the extent possible, the facility tries to accommodate visitation.
• Any visitors under the age of 16 must be accompanied by an adult 18 years of age or older.
• Visitors are limited in their movement in the facility. This includes limiting visitors from walking around different hallways or using pantries or restrooms. Visitors will be escorted to and from visit location (Use of restrooms are not permitted).
• If bringing food or flowers to a resident, those items are left at Front Desk on Main Floor and will be delivered to the resident.
• If you should test positive for COVID-19 or exhibit symptoms of COVID-19 in the next 14 days, you MUST notify the facility.
• If any visitor fails to adhere to the visitation protocol, visitation will be terminated and the visitor will be asked to leave the premises. Visitor may be prohibited from visiting for the duration of the COVID-19 state declared public health emergency.

Please help us ensure a safe, pleasant visit with your loved one by adhering to all of these safety and infection control requirements. If you have any questions or need assistance or accommodations, please don’t hesitate to ask a staff member.

We look forward to your visit.  Thank you for your cooperation with the DOH requirements.

For additional information, please contact one of the following:

Assisted Living                

Adrienne Rynne                     914-925-8244                                           

 Lisa Hoxie                             914-925-8259

Pavilion Skilled Nursing     

Yvette Allen                            914-925-8215

Osborn Sterling Park - Independent Living Visitor Information          

We are pleased to inform you that indoor family visitation is now possible in Sterling Park Resident Apartments and Garden Homes, following the safety protocols outlined below. This decision is based on the fact that 99% of Sterling Park residents are fully vaccinated for COVID-19.  All visitors will be required to present proof of either: (1) a negative COVID-19 PCR test collected within 7-days of the visit, or (2) vaccination completed more than two weeks before the visit. Your cooperation and patience during this pandemic has contributed enormously to keeping our community safe and healthy. 

 Indoor Visitation Requirements

• Reservations for indoor visits are not required.
• Visits can be made daily from 9am to 8pm. Please see the instructions below about check-in procedures upon arrival.
• Visitation is limited to 4 guests per Apartment/Garden Home.
• Sterling Park family visitors who are fully vaccinated will be permitted to stay overnight in apartments and garden homes. Residents must notify the Director of Independent Living if they plan to host overnight visitors. Visitors must be screened at the WellSpring Entrance at the start of their stay. These stays should be kept to a maximum of 3 nights and should be reserved for close family members only, not to exceed more than 2 guests per overnight visit. The guests will not be able to use any of the Common Areas or Dining Rooms at this point. Residents are responsible for ensuring their guests are following these guidelines.

 Upon Arrival

• All visitors must report to the WellSpring Entrance to complete and pass The Osborn’s screening process before proceeding to the resident’s Apartment or Garden Home.
• At the WellSpring Entrance, you must present proof of vaccination or a negative COVID-19 test to be allowed entry.
• All visitors from out of state must follow NYS Travel Guidelines (see NYS COVID-19 Travel Advisory - https://coronavirus.health.ny.gov/covid-19-travel-advisory).
• Visitors who pass the screening process will be issued an identification sticker that must be worn at all times during the visit. 
• Visitors must use the hand sanitizer located at the check-in area.
• Visitors who pass the screening process need to exit the building and drive directly to the closest entrance of the Apartment or Garden Home they are visiting.
• If visiting a Garden Home, entering any other Osborn building (other than for check-in at the WellSpring Entrance) is prohibited.

 During Visit

• All visitors, regardless of vaccination status, must still check in at the WellSpring Café to be screened. Visitors are still required to wear their masks indoors until they are in the private independent residence.  
• Social distancing of no less than 6-feet must be observed at all times unless all parties are vaccinated.
• Residents and guests must not ride the elevator if another resident or staff person is inside that elevator.
• Under no circumstances are indoor visitors permitted in any common space, café, dining area, community restrooms, mailroom, etc.
• Eating food together is not advised; communal sharing of food is prohibited. 

The resident who is receiving guests accepts responsibility to minimize contact between their guests and other residents. Residents and visitors should make every effort to continue to meet outdoors, weather permitting, as outdoors is still the safest place to meet.

Your continued cooperation and understanding are greatly appreciated. These guidelines are intended to provide opportunities for residents and families to be together while minimizing health and safety risks for our whole community. The Osborn reserves the right to alter these guidelines or restrict or rescind visitation at any time. We look forward to welcoming your visitors.

For specific questions about visitation, please reach out to a member of the Sterling Park staff:
Michele Schreer, LMSW,  Director of Independent Living       (914) 925-8276
Angie Foster, LMSW,  Resident Services Manager                 (914) 925-8282

Thank you for cooperation.