May 28, 2020
Dear Community Members:
The Osborn continues to make the safety and security of our residents, families, and staff our highest priority. During the ever-changing public health crisis of COVID-19, The Osborn has been diligent in our approach to creating necessary protocols. We are following recommendations from state and federal agencies such at the Centers for Disease Control and Prevention (CDC) and the New York State Department of Health (NYSDOH) to enhance the safety and well-being of all on our campus.
We have taken a proactive approach from the very beginning of the COVID-19 crisis, including, but not limited to the following precautions and actions: encouraging social distancing with residents and staff; sending out ongoing communication to our families via telephone, email, and mail with updates; closing our campus to visitors to reduce the possibility of exposure; initiating employee health screenings prior to shift every day (temperatures taken, health questions asked, and instruction on the use of PPE); closing all our communal dining areas; delivering meals and medications to residents; and postponing or cancelling all outside public events. We have also expanded our campus cleaning and disinfecting procedures, including adding additional hand sanitizing stations across campus. These are just a few of the many new protocols we have added in response to the current public health crisis.
Communication and resident engagement continue to be an important focus for our community. We are sending out daily communication with ideas for individual activities. We are also keeping the families' of our residents updated on a continual bases with recorded calls, personal calls and email communications with real time updates. For engagement, we have created a new website page that offers streaming and video access to museum, zoos, shows, musical performances, and exercise workouts. We are also using our in-house video system (Channel 591) to have residents communicate with each other through “Jokes of the Day” and a “What I Am Grateful For” project.
Our multi-faceted response to this virus is necessary to protect our residents and staff. We recognize that this is a difficult time for those of us who live in a senior community, as well as for those of us who work in senior living and healthcare. However, we hope that working together will bring success for all.
Should you have any vital questions, please email email@example.com and one of our staff will get back to you as soon as possible.
President and CEO